Privacy Policy

Last Updated: December 18, 2024

1. Introduction

Welcome to Robe & Soul ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

  • Create an account
  • Make a purchase
  • Sign up for our newsletter
  • Contact us
  • Participate in surveys or promotions

This may include:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely through our payment processor)

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type
  • Device information
  • Cookie data
  • Usage data

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud

4. Information Sharing and Disclosure

We may share your information with:

  • Shipping partners to deliver your orders
  • Payment processors to handle transactions
  • Service providers who assist in our operations
  • Legal authorities when required by law

We do not sell your personal information to third parties.

5. Data Storage and Security

Your data is stored securely in Australia. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Privacy Rights

Under Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner

7. International Customers

If you are accessing our site from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia. By using our services, you consent to this transfer.

8. Cookies

We use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies, but this may affect some website functionality.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

For any questions about this Privacy Policy or our privacy practices, please contact us at:

Robe & Soul
Western Australia
Email: wilde [at] robeandsoul.com